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Outdoor electrics Q&As

 

General

Can I get advice on installing my electrical products?

As detailed in all our instructions, it is extremely important that electrical products should be protected by a residual current device (RCD).  However, under new EU legislation, we are obliged to advise that all electrical work on garden lighting and power installations must comply with part P of the Building Regulations and should be carried out by a competent electrician, who is registered under the Part P self-certification scheme.  If this is not the case, then your local Building Control Department must be advised.  It is a criminal offence if you do not comply with this.

Can I extend my UVC cable?
Why is there no plug provided with my pond electrical product?

Powersafe Switchboxes

Why has the remote for my Powersafe Remote Switchbox stopped working?

The signal could have been lost between the remote and the Powersafe box.  Please view the re-setting instructions in your instructions manual.

If I have more than one remote-controlled switch box in my garden, do I just use one handset?
Can I replace the LEDs on my Powersafe Switchbox?
How do I remove my Powersafe Switchbox Circuit Board?
Can I link two Powersafe Switchboxes?
Where can I purchase some Powersafe Switchbox fuses?

Lighting

I have bought 5 Photech lights and have two 3-way connectors. How do I set these lights up?

The 5-way connector offered very limited flexibility and therefore, by using two 3-way connectors, a wider configuration could be offered to consumers.
The configuration with two 3-way connectors are:

  • 3m of cable from the socket to the transformer
  • 5m of cable from the transformer to the first 3-way connector
  • 5m of cable from the first 3-way connector to each of two lights, ie: 10m from transformer
  • 5m of cable from the first 3-way connector to the second 3-way connector
  • 5m of cable from the second 3-way connector to each of the three lights, ie: 15 m from the transformer.

Recent feedback has indicated that consumers are delighted with the additional flexibility this gives them.

 

What is the light fitting for my Enhance LED Garden Lights?

Electronic Blanket Weed Controller

Why is the Blanket Weed Controller not having any effect on the pond weed?

The Controller can take up to 90 days to start to eliminate the weed. After this time, we would suggest that you test your water to check pH and nitrates are OK. If the pH is high, then you will need to locate the source, which could be high nutrients or calcium leaking from concrete in or around the pond. If there is any untreated concrete, it can be sealed using a pond sealant. Nutrients can be reduced by carrying out a series of partial water changes. You could also try turning the unit off for a week then turn back on. The unit works in cycles and this can sometimes be enough to kick-start the system again.

Why does my Electronic Blanketweed Controller not work after the power is turned off?
What size and type of hosing should I use with the Electronic Blanketweed Controller?
Where can I locate my Electronic Blanket Weed Controller?