As detailed in all our instructions, it is extremely important that electrical products should be protected by a residual current device (RCD). However, under new EU legislation, we are obliged to advise that all electrical work on garden lighting and power installations must comply with part P of the Building Regulations and should be carried out by a competent electrician, who is registered under the Part P self-certification scheme. If this is not the case, then your local Building Control Department must be advised. It is a criminal offence if you do not comply with this.
We are sorry to inform you that the cable cannot be extended, once it extends to voltage drops, meaning the bulb may not alight or it may destroy the unit.
Due to current UK Building Regulations we are unable to sell electrical pond equipment with a fitted plug.
The signal could have been lost between the remote and the Powersafe box. Please view the re-setting instructions in your instructions manual.
No, each handset has its own frequency, so you can control each unit with its own handset. This also means that if your neighbour has one, they can't switch yours off with their handset!
The LED lights in the switchbox are fitted at the manufacturing stage and are not available as a spare part
Remove all visible screws (there are no hidden screws in this unit) and then remove the board by pulling it forward and up. There are small retainer brackets at the back of the board, therefore it cannot be removed directly upwards.
Unfortunately, the Powersafe Switchboxes cannot be linked to one another as this would cause the original box to exceed its maximum loading.
We no longer stock replacement fuses ourselves, however suitable replacement, 1.5am and 5amp fuses can be purchased from most electrical retailers.
The 5-way connector offered very limited flexibility and therefore, by using two 3-way connectors, a wider configuration could be offered to consumers.
The configuration with two 3-way connectors are:
Recent feedback has indicated that consumers are delighted with the additional flexibility this gives them.
The Enhance LED Garden and Pond lights fitting is MR16.
The Controller can take up to 90 days to start to eliminate the weed. After this time, we would suggest that you test your water to check pH and nitrates are OK. If the pH is high, then you will need to locate the source, which could be high nutrients or calcium leaking from concrete in or around the pond. If there is any untreated concrete, it can be sealed using a pond sealant. Nutrients can be reduced by carrying out a series of partial water changes. You could also try turning the unit off for a week then turn back on. The unit works in cycles and this can sometimes be enough to kick-start the system again.
There are two potential causes: the antenna connectors are by necessity a very tight fit and from experience, we know that if these connectors are not properly engaged, then effectively there is a ‘break’ in the circuit and the signal light will not flash, indicating a problem.
When the mains power is switched on, the power light will come on, then a diagnostic self-test is initiated, causing the green light to flash on start-up. When this initial self-test is complete, the green light will initially turn off, before beginning to “pulse”. We have occasionally found that, as the green light goes off, the owner believes the unit is not working, when this is not, in fact, the case.
The Electronic Blanket Weed Controller complies with IP56, which is weatherproof, not waterproof. As a safety precaution, we recommend siting the unit 1.5 m away from the pond so that it is unlikely to fall or get knocked into the water.