For help with a faulty or damaged product that is within warranty, please return it with your proof of purchase to your retailer.
Please be aware we are a manufacturer and do not sell to the general public. To find our products for sale, please visit your local pet or aquatics store or search for our products through your preferred online retailer. See our Store Locator for your nearest stockist.
If you can't find the information you're looking for using the above, please e-mail our customer care team firstname.lastname@example.org.
*Our answers to your questions are not automated, so during busy periods, it may take up to 5 days for a response.